Terms and Conditions

General terms and conditions of business
For your merchandise orders via www.48grams.com The following terms and conditions of 48g bio cosmetics GmbH, Hausvogteiplatz 2, 10117 Berlin, Germany, apply exclusively in the version valid at the time of the order. Our online shop is intended exclusively for consumers.
You can download the text to your computer or print it out. Any terms and conditions that deviate from these are only valid if they have been confirmed by us in writing.
General terms and conditions of business
Scope
The following terms and conditions apply to all orders placed through our online shop.
Contracting parties, conclusion of contract

The purchase agreement is concluded with 48g bio cosmetics GmbH.

The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding online catalog. By clicking the order button, you submit a binding order for the goods in your shopping cart. Confirmation of receipt of your order, along with its acceptance, is sent immediately after submission via an automated email. The purchase contract is concluded upon receipt of this email confirmation. We are not obligated to accept your purchase offer. We would like to expressly point out once again that we sell our products exclusively to end consumers!

A binding contract can also be concluded earlier as follows:

If you have chosen to pay by credit card, the contract is concluded at the time the credit card is charged.

If you have chosen PayPal as your payment method, the contract is concluded at the time you confirm the payment instruction to PayPal.

You must not share the password required for placing an order with any third party. If you do share it, you are also liable for orders placed by that third party. You are responsible for all orders placed using your password and any resulting claims.

We do not store the contract text. Before submitting your order, you can print or save the contract details electronically using your browser's print function.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

if you have ordered one or more items as part of a single order and the item(s) are delivered together;
if you have ordered several goods as part of a single order and the goods are delivered separately;
If several of the above alternatives apply, the cancellation period only begins when you or a third party named by you, who is not the carrier, have taken possession of the last goods or the last partial shipment or the last piece.
To exercise your right of withdrawal, you must inform us

48g bio cosmetics GmbH
Unter den Linden 32-34
10117 Berlin
Germany
support@48grams.com
by means of a clear declaration (z.B. You must inform us of your decision to withdraw from this contract (e.g., by letter sent by post, fax, or email). Of course, you may also send us a letter. You can use the model withdrawal form for your written or text-based declaration of withdrawal, but this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.

Contracts for the supply of goods if, after delivery, these goods have become inseparably mixed with other goods due to their nature.

Contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Contracts for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.

Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
The following applies to the return shipping costs: You can obtain a return label from our customer service department. support@48grams.com.de erhaIf you do not use our return label, you will have to bear the direct costs of the return shipment.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Shipping costs

Shipping costs are added to the stated product prices. Details regarding shipping costs can be found in the individual offers.

Standard deliveries within Germany are made to the delivery address provided during the ordering process. Depending on the shipping method, delivery may also be made to a DHL Packstation, a Hermes ParcelShop, or a post office within Germany. These options can be selected during the ordering process if available; otherwise, they are not available for the specific order and/or product. Delivery to P.O. boxes is not possible.

We are entitled to make partial deliveries, provided this is reasonable for you after weighing your and our interests. We will, of course, bear any additional shipping costs incurred as a result of partial deliveries. Partial deliveries are shipped at our risk. The risk for the delivered items passes to you upon receipt of each partial delivery.If we are in default with outstanding partial deliveries or if outstanding partial deliveries are not possible for us, you are entitled to withdraw from the contract in its entirety or to claim damages for non-performance of the entire obligation, provided that the partial delivery is of no interest to you.

We only deliver via shipping. Unfortunately, self-collection of the goods is not possible.

pay

The following payment methods are available in our shop:

Instant bank transfer
With the instant bank transfer payment method, you will be redirected to a payment provider. You will need an online banking account, which you must log into during the ordering process. Payment is then made via bank transfer.

credit card
Your credit card will be charged upon completion of your order.

When selecting credit card as the payment method, an additional fee of 0 percent of the purchase price will be charged.

PayPal
You pay the invoice amount via the online payment provider PayPal. You must be registered with PayPal or register first, authenticate yourself with your login details, and confirm the payment instruction to us (guest access may be possible). You will receive further instructions during the ordering process.

Retention of title
The goods remain our property until full payment is received.
Claims for defects

Product images may not always correspond to the appearance of the delivered products. In particular, changes in appearance and features may occur after product range updates. Claims for defects are excluded to the extent that the changes are reasonable for the customer.

If the goods are defective, we will provide a remedy within a reasonable time, either by delivering replacement goods or by repairing the defects. If the remedy you choose would incur disproportionate costs, we are entitled to provide the remedy in the other form. We will bear the costs necessary for the remedy. If we are unable to provide the remedy, you have the option of either canceling the purchase or reducing the purchase price.

Defective goods must be returned to us, unless you have opted for a price reduction.

Claims for defects expire within 2 years from the date of delivery of the goods.

We will bear the costs for the return shipment in the event of a defect.

Transport damage
If goods are delivered with obvious transport damage, please report such damage to the delivery driver immediately and contact us without delay. Failure to report damage or contact us will not affect your statutory rights or their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.
Customer service
You can reach our customer service for questions, complaints and grievances from 10:00 am to 5:00 pm at the following email address: support@48grams.com.

The data necessary for processing the business transaction will be stored.

The company [***] is responsible for processing credit card payments. All credit card data is entered directly into the system of [***] in [***] and cannot be read or stored by us.

To verify the accuracy of address data, we collaborate with Creditreform Boniversum GmbH (Hellersbergstraße 11, 41460 Neuss), ACS Informatik GmbH (Offenbachstraße 47, 81245 Munich), and Informatica GmbH (Ingersheimer Str. 10, 70499 Stuttgart). For this purpose, we transmit the address data you have entered to these companies.

All personal data will of course be treated confidentially.

For orders where there is a risk of payment default and we therefore have a legitimate interest, our company checks your creditworthiness. This credit check determines a probability score for the risk of payment default. Your address data is used, among other things (but not exclusively), in calculating this probability score.

For credit checks, we work with Creditreform Boniversum GmbH (Hellersbergstraße 11, 41460 Neuss), Focum Belgium BVBA (Bellevue 3, 9050 Ledeberg), and Focum Solutions. B.V. (Van Asch van Wijckstraat 55-F, 3811 LP Amersfoort) and Bisnode Austria Holding GmbH (Jakov-Lind Straße 4/2, 1020 Vienna), from whom we obtain the necessary data. For this purpose, we transmit your name and contact details to this company.

Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. https://ec.europa.eu/consumers/odr/.

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Miscellaneous

We reserve the right to change these terms and conditions at any time. The current version can always be found here: Terms and Conditions.

The language available for concluding the contract is German. German law applies.